IT for Jacksonville firms that bill time, not tickets
At NetTech, we work with Jacksonville firms that bill time against client work, and for them a down laptop or a locked file share is not an IT inconvenience. It is a lost hour you cannot invoice.
This page is for Jacksonville professional services shops: accounting, consulting, engineering, financial advisory, and similar firms. A common size for these shops is 25 to 100 people, with one stretched IT person or none. Law firms have their own page.
We have been the IT department for Jacksonville businesses since 1995. The help desk is here, not a national call center. Average first response is about two minutes, tracked on our own tickets.
Need the full plan? Start with managed IT services in Jacksonville. For the security layer, see managed cybersecurity in Jacksonville.
Padgett Law Group is a law firm, so the long version lives on the law firms page. The quote is here because the same due-diligence problem shows up at accounting and advisory shops:
"NetTech helps supplement our internal IT resources and keep our systems secure. They were able to help patch security vulnerabilities, demonstrate compliance, and create more competitive responses in our due diligence packages and RFPs."
Director of Compliance, Padgett Law Group
Talk to the Jacksonville team
What we actually take off your plate
What usually breaks first
Client files live in Microsoft 365 or a line-of-business app. Partners work from two offices, or from home, and nobody wants a VPN lecture at 7 a.m. Then a buyer or a lender sends a security questionnaire, and the one person who "does IT" is already buried in password resets.
We take the monitoring, patching, backups, and help desk so that person (or the office manager who inherited the job) can stop living in tickets.
Microsoft 365 and the file share people actually use
Outlook, SharePoint, Teams, and the desktop apps are how most of these firms work. We run Microsoft 365 support in Jacksonville: licenses, permissions, MFA, and the boring admin that keeps a departing employee from walking out with a client folder.
Managed IT and the help desk
Managed IT is 24/7 monitoring, patching, backup checks, and a plan for the year, not a pile of hourly surprises. When something still breaks, IT support in Jacksonville is phone, remote, or onsite.
If you already have an internal IT lead, co-managed IT is the version where we take nights, security, and the project pile.
Security questionnaires and client files
Accounting and advisory firms get asked the same control questions law firms get: MFA, backups that were actually tested, who has admin, what you do when email is hijacked. That work sits on managed cybersecurity in Jacksonville.
If you are comparing local providers, use the 2026 Jacksonville MSP guide. If the question is hire vs outsource, use the managed IT vs hiring write-up or the cost walkthrough.
Frequently asked questions
What firms is this page for?
Accounting, consulting, engineering, financial advisory, and similar Jacksonville professional services firms. If you are a law firm, use the law firms page. Healthcare and construction also have their own pages.
Do you work with firms of about 25 to 100 people?
Yes. That is a common size for the shops on this page: big enough that a single generalist is stretched, small enough that a full internal department does not pay for itself.
Can you work alongside our one IT person?
Yes. That is co-managed IT.
How fast is the help desk?
Average first response is about two minutes, tracked on our own tickets. Onsite is available from Jacksonville when remote is not enough.
Do you support firms outside Jacksonville?
Yes. Northeast Florida and Southeast Georgia, from the Jacksonville office.
How do we start?
Call (904) 992-6970 or contact us. We will look at how files move, who answers tickets today, and what the last questionnaire asked for.
Related Jacksonville pages
Law firms · Healthcare · Construction · Managed IT in Jacksonville