Jacksonville's
Most Dependable
Managed IT Support Company

IT Support You Can Trust

%
Customer Satisfaction Rating

At NetTech Consultants, we actively listen to our customers. We include a feedback mechanism on every IT Support ticket that comes through our help desk and have maintained over a 97% customer satisfaction rating as reported by the stakeholders directly affected by our work. That's IT Support you can trust.

Minutes, Average Response Time

If you're currently working with an IT Support provider that's not up to par, you may be frustrated with the inability to even get someone on the phone or otherwise get a response to your inquiry. At NetTech Consultants, we've maintained 15 minutes or less response time for our customer help desk tickets, as tracked by our own internal systems.

IT Support Capabilities

Learn more about how we can help your team members stay productive and get the support they need. Click each icon to learn more.

IT Support

Get the IT support you need for unforeseen troubleshooting requirements with our 24/7 help desk.  Make sure your employees can connect to printers, use their applications, access networks, and leverage today's information technology to be more productive and perform their job duties.

Server Support

Keep your application servers up to date and secure with our server support. We apply patches, configure your servers, perform upgrades, and keep your applications operational and secure. 

Network Support

Maintain communications and prevent intruders from accessing your networks. Ensure your employees are set up on VPNs, or virtual desktops, and can access all the required systems to perform their job duties with our network support options.

Computer Support

Computer support for your employee's laptops, desktops, and mobile devices.  Keep your employees productive by eliminating productivity barriers in their primary work devices.

What Customers Say About Our IT Support Services

"Great technicians, very knowledgeable couldn't ask for a better tech support than NetTech. Very appreciative of their work and support. Help-desk always helpful in getting me to the right tech that knows my system."

GW – August 2020

"NetTech has truly been a breath of fresh air, they are always responsive!"
KA – September 2020

"Super fast turnaround. Thank you! Very impressed with the service."

JW – August 2020

"Excellent service! thanks for timely response."

LZ – September 2020

Get Ready For The Future Of Work

In an increasingly digital world, companies that can leverage and manage today's technology are at a significant competitive advantage in the marketplace.  NetTech's team of technology consultants can help you implement and get the most out of Microsoft Office 365 cloud products.  Learn more about how you can store your documents in the cloud and access them seamlessly from any device.  Our consultants can advise you on how to leverage Office 365 to become more productive, more collaborative, and increase employee satisfaction.

Leading The Way In Jacksonville's Information Technology Ecosystem

Browse some of our information technology thought leadership articles below.

ChatGPT Cybersecurity Risks and Impacts

Artificial Intelligence (AI) has revolutionized many aspects of modern life, with applications in customer service and support, education and training, and virtual personal assistants. AI-based chatbots, in particular, have grown popular thanks to their ability to simulate human conversations and provide human-like responses through text box services and voice commands. ...
ITSM reporting - Businessman using a laptop and digital tablet to generate IT reports.

What is IT Service Management (ITSM)

Tech businesses need to deliver the best quality IT services to end users. There's no better way to do so than having an IT partner to help your company design, manage, and improve the quality of services provided to end-users. IT service management (ITSM) is the strategic approach business leverage to improve ...
Male virtual CIO performing IT-related tasks for a company.

What is a Virtual CIO, and How Can One Help You?

According to Zippia, there are over 62, 342 Chief Information Officers (CIOs) presently employed in the U.S. In a time where almost all businesses, from startups to enterprises, increasingly rely on IT for success, the role of a Chief Information Officer (CIO) is critical. CIOs play a critical role in bridging an organization's business ...

MEET YOUR IT DEPARTMENT

Make the smart choice and moved to managed services and get access to a complete IT department. Avoid the hassles, difficulties, and cost inefficiencies of hiring catch-all generalists in-house.

Network Manager

Your dedicated virtual network manager is your point person for all technology related IT needs.

Consultant
Network Operations
Service Desk

WHAT YOU’LL GET
WHEN YOU PARTNER WITH US

Managed Help Desk

IT support, there for you when you need it. Speak with a technician, send an email for support, or log into your company’s web portal.

Managed Patching

Keeping your PCs and Desktops up to date, while maintaining availability, with our managed patching best practices and automated white-listing.

Managed IT INTELLIGENCE

Monthly or on demand reports help us stay on top of support trends and where gaps need to be filled.

MANAGED DISASTER RECOVERY

When an IT disaster strikes, are you prepared? Rest assured with constant testing of your Disaster Recovery System.

Managed CLOUD SOLUTIONS

We have the unique capability of customizing cloud solutions for your company. We have experts on staff in Citrix, VMWare, Office 365, and more.

Managed Network Monitoring

Rest easy knowing your systems are always on and always available.  Your systems are monitored by our network operations center (NOC).

Managed IT Assets

Keep track of all your IT assets in one easy place. Pull reports at any time to show you what you have and who is using it.

Managed THREAT PROTECTION

Utilizing a multilayered threat protection system, we’ll keep you ahead of the hackers and malware to secure your sensitive data.

MANAGED BACKUPS

Ensure your data backups run smoothly and that you can rely on them when you need them with our managed IT services.

EXPERT ADVICE

All accounts are assigned their own consultant who will help with budgeting, new technology initiatives, and more to ensure your company is on the right technology path.

NetTech Consultants, Inc

READY TO Add MANAGED IT SERVICES?

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"NetTech helps supplement our internal IT resources and keep our systems secure.  They were able to help patch security vulnerabilities, demonstrate compliance, and create more competitive responses in our due diligence packages and RFPs."

 recommend a managed service provider in jacksonville

Director Of Compliance
Padgett Law Group