Blog Posts In Category: IT Strategy

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Office shows “not licensed” or activation error

By Ryan Drake / July 23, 2025

When Microsoft Office flashes a “not licensed” or activation error, it can throw a wrench in your day—especially if you need Word, Excel, or Outlook right away. Usually, this message pops up because your subscription expired, your account isn’t linked right, or the software didn’t activate properly. The upside? Most of these problems have a…

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Teams messages fail to load or calls drop unexpectedly

By Ryan Drake / July 22, 2025

When Microsoft Teams messages just won’t load or calls drop out of nowhere, it throws a wrench into your day and slows everyone down. Usually, these headaches come from network hiccups, software bugs, or devices that just aren’t playing nice—but with the right troubleshooting, you can sort most of them out. Figuring out what’s causing…

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Office documents not syncing to OneDrive

By Ryan Drake / July 21, 2025

When Office documents won’t sync with OneDrive, it throws a wrench into your workflow and adds a layer of frustration nobody needs. Usually, the main culprits are issues with the OneDrive sync client, hitting storage limits, or network problems that stop files from updating the way they should. Figuring out why this happens is the…

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Outlook can’t send or receive emails in Office 365

By Ryan Drake / July 18, 2025

Outlook in Office 365 sometimes just refuses to send or receive emails, and there are a bunch of reasons why. Maybe the network drops, the mailbox fills up, or something’s off in the account settings. If Outlook won’t deliver or receive messages, it’s usually because of a connectivity hiccup, a configuration slip, or some kind…

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Microsoft 365 network connectivity test fails

By Ryan Drake / July 17, 2025

When the Microsoft 365 network connectivity test fails, it usually means there’s a problem somewhere between your device, your local network, and Microsoft’s cloud. A failed test means something is blocking or disrupting the connection, and fixing it is key to getting reliable access to Microsoft 365 apps again. These failures can slow down your…

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OneDrive sync errors or files missing

By Ryan Drake / July 16, 2025

OneDrive sync errors and missing files can really throw off your workflow. It’s frustrating when you can’t find important documents right where you left them. Usually, these problems come from sync failures, account mismatches, or storage limits that stop files from updating like they should. Figuring out what’s behind these issues is the first step…

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Outlook Stuck as “Working Offline” and Not Connecting

By Ryan Drake / July 15, 2025

When Outlook flashes that dreaded “Working Offline” status, it can throw your whole day off. Usually, this means something’s up with your settings, your internet, or maybe a conflict in your Outlook profile. The upside? You can bring Outlook back online by sorting out account issues, fixing your profile, or rebuilding the data files. We…

How to fix Outlook not receiving emails in Office 365

By Ryan Drake / July 14, 2025

When Outlook in Office 365 suddenly stops pulling in new emails, your whole workflow can get thrown off. It’s frustrating, right? If Outlook is not receiving emails in Office 365, follow these steps to troubleshoot and fix the issue: You’ll want to figure out the real cause before trying random fixes. Outdated software, corrupted profiles,…

What To Do if an Employee Clicked on a Phishing Email

By Ryan Drake / July 11, 2025

Phishing emails remain one of the top cybersecurity risks for businesses. Acting quickly helps limit damage, prevent data theft, and keep threats from spreading across your company. If an employee clicks a phishing email, take these immediate steps: In this guide, we walk through exactly what to do after a phishing click—covering immediate response, containment,…

Why is OneDrive not syncing files between devices?

By Ryan Drake / July 10, 2025

OneDrive may not sync files between devices due to common issues like internet connectivity problems, full storage, outdated apps, incorrect sync settings, or account/login errors. When OneDrive stops syncing, you might notice missing files, error messages, or changes not appearing across devices. Top reasons OneDrive won’t sync files: To fix OneDrive sync issues, check your…