IT Company in Gainesville, FL

Grant access to our IT help desk for your employees.  Our help desk is open 24 hours a day, 7 days a week, 365 days a year with market leading customer service.

Get on-site support within 60 miles of the Jacksonville Florida area during regular business hours.  Our dispatchers send techs to anywhere in Duval County, St Augustine, and Gainesville.  

We believe in full transparency for our clients and every client we bring on is provided a customer support portal.  Get live feedback on the state of your organization's technology.  View open tickets, get status updates, and contact support directly through our customer support portal.

Easily manage customer support tickets through our ticket management system in your customer support portal. Your employees can view their open tickets, get status updates, or contact support directly from within the interface.

Technology isn't too valuable if no one in the company knows how to use it! We roll out a company knowledge base (KB) with documentation for your systems so your employees can find the answers they need in a self-service fashion.  This also helps ensure valuable knowledge survives as employees transition in and out of the organization.

At NetTech we are constantly monitoring your systems for suspicious access patterns, unexpected file modifications, and other indicators of compromise.  We keep a log of all system access and modifications and get alerted instantly when an issue arises for further investigation. 

Device patching and regular IT maintenance activities tend to slip through the cracks when managed internally.  Keeping your systems patched and up to date is one of the easiest ways to avoid a preventable cyber attack.  It also keeps your systems functioning optimally and reduces IT support incidents caused by outdated software.

As organizations grow in size, it starts to feel like employees are always transitioning in or out.  With this cycling comes the need to provide access, procure hardware, grant permissions, and other activities related to hiring and termination.  At NetTech Consultants, we have refined processes for onboarding and offboarding employees and taking care of the associated tech tasks.

With a large number of devices creeping into your organization, that becomes a higher number of attack vectors for hackers to exploit.  We use commercial-grade antivirus with regularly conducted scans to keep your devices free of trojans, worms, viruses, ransomware, malware, and other manners of infectious computer programs.

Cut down on the number of spam emails coming through and reduce the chances of a successful social engineering phishing attack with our managed email filtering and spam protection.

Rest assured knowing your business continuity plan is in place.  NetTech Consultants provides managed backups of up to 1TB of data per employee and helps you conduct regular disaster recovery capability verification. We maintain geographically distributed backups to maximize the chances of a successful recovery.

For customers with high-security needs, we ensure important devices, such as mobile phones, are encrypted to prevent compromise in the event of loss or theft.  We use BitLocker encryption.

NetTech offers industry standard service level agreements for system uptime, ticket response times, and other facets of technology performance.  

When you partner with NetTech Consultants as a managed IT services client you get access to our IT consulting capabilities for your next technology project.  As a managed services provider we will have intimate knowledge of your systems and technology and can provide better recommendations and better outcomes than a one-off IT consulting engagement.

IT infrastructure and systems have a useful lifespan.  Periodic refreshes of IT infrastructure and application modernization efforts are a necessity in today's fast-changing business climate.  We help organizations develop technology roadmaps to plan for growth, keep your organization performing at a high level, and right-size costs.

IT procurement can become a significant challenge as organizations grow in size. NetTech has relationships with major technology suppliers, with access to bulk purchasing discounts not available to the open market.  Save money and avoid potential frustration associated with IT procurement when you partner with NetTech Consultants.

All our managed IT service clients come with access to a virtual CIO baked into the service offering.  Get a virtual chief information officer to help guide the technology strategy and purchasing plans for your organization.