Small Business IT Support

B2B IT Support For Businesses With At Least 10 Employees

NetTech Logo 2024

NetTech Consultants is a Jacksonville, Florida-based provider of B2B IT support to Jacksonville area businesses. NetTech serves clients ranging from boutique medical and legal practices to enterprise hospitals like Baptist Medical, with headcounts ranging from 10 to 500.

Our IT support services include troubleshooting, helpdesk assistance, installation, configuration, repair, upgrade, connectivity, user access, performance, security, and IT services to boost your productivity.

Contact NetTech today for job-done-right IT support that leverages the skills of our people and expertise in Microsoft technologies.

Meet The NetTech Leadership Team

ryan drake president nettech consultants inc

Ryan
Drake

President
& IT Leader
LinkedIn

daniel rich nettech consultants

Daniel
Kane Rich

Vice President
Operations
LinkedIn

dustin lenz vp professional services

Dustin
Lenz

Vice President
Technology
LinkedIn

Nate Headshot

Nathaniel
Owen

Director
Client Services
LinkedIn

James Lampke Headshot

James
Lampke

Director
Client Solutions
LinkedIn

IT Support For Your
Mission Critical Systems

Downtime and other IT-related disruptions can be a major issue in a multi-employee business. Protecting your mission-critical systems with proper IT support becomes very cost-effective when compared to the alternative of risking costly outages, employees who are unable to work, or worse, no backup resulting in the loss of critical data. Don't let your computer networks suffer.

 

NetTech Consultants is an experienced provider of IT support for established businesses with complex operations and a variety of mission-critical systems ranging from accounting software to patient check-in portals and document repositories.

 

Our IT consulting services help businesses across various industries and fields overcome challenges and leverage the right technologies for growth. Our approach involves working closely with your staff to understand your unique needs and provide tailored IT solutions. At NetTech Consultants, we take pride in providing best-in-class IT support to Jacksonville Metro businesses, focusing on efficiency and staying ahead in the IT field.

 

Our Service Desk is Available:

Hours A Day
Days A Week
Days A Year

IT Support You Can Trust

%
Customer Service Satisfaction Rate

At NetTech Consultants, we actively listen to our customers. We include a feedback mechanism on every IT support ticket that comes through our help desk and have maintained over a 97% customer satisfaction rate as reported by the stakeholders directly affected by our work.

That's IT support you can trust, delivered by skilled IT support specialists, IT technicians, and professionals who use the latest tools and best practices to ensure your success.

Minutes Average Response Time

If you're currently working with a small business IT support provider that's not up to par, you may be frustrated with the inability to even get someone on the phone or otherwise get a response to your inquiry.

At NetTech Consultants, we've maintained a 15-minute or less response time for our customer help desk tickets, as tracked by our own internal systems, ensuring prompt resolution of your IT support needs.

What Customers Say About Our IT Support Services

"Great technicians, very knowledgeable couldn't ask for a better tech support than NetTech. Very appreciative of their work and support. Help-desk always helpful in getting me to the right tech that knows my system."

GW – August 2020

"NetTech has truly been a breath of fresh air, they are always responsive!"
KA – September 2020

"Super fast turnaround. Thank you! Very impressed with the service."

JW – August 2020

"Excellent service! thanks for timely response."

LZ – September 2020

Our Process

We start with a discovery process to determine what the IT support pain points are and the state of your systems.

Discovery

We work to put the necessary agreements in place to ensure accountability and scope on both sides of the relationship.

Contracting

After the necessary contracts are in place we get right to work fixing the burning IT Support issues affecting your operations.

Remediation

After the critical IT problems are solved, we continue to monitor, maintain, and improve the health of your systems and operations with ongoing IT support & maintenance, ensuring reliability and minimizing downtime.

Operations

What You Get When You Partner With NetTech For IT Support

Computer Support

There's no shortage of computers, workstations, and mobile devices in today's business environment. Keep your devices maintained and get employee tech issues resolved quickly with our computer support, including assistance with various operating systems like Microsoft Windows, and a wide range of computer hardware.

Our IT support team can handle installation, configuration, repair, upgrades, and troubleshooting to keep your users productive.

computer it support in jacksonville
network information technology support in jacksonville

Network Support

Network stability is key to letting your employees maintain communication and stay productive. We keep your network maintained and secure from outside threats, ensuring reliable network services, internet connectivity, and functionality to minimize disruptions and downtime.

Server Support

Whether your servers are on-premise or in the cloud, we keep the infrastructure supporting your mission-critical applications patched, maintained, and operational, ensuring optimal performance, security, and reliability.

server it support in jacksonville
company employees in a presentation

Office 365 Support

Office 365 is core business software that nearly every knowledge worker will leverage to complete their job duties. It's a robust ecosystem of complex software programs, though, and you need experts to help your employees leverage it effectively. Our team can provide guidance, training, and support to maximize your investment in Microsoft technologies.

The Business Case For Hiring NetTech
For Your Small Business IT Support Needs

IT Salary Expenses

When you partner with NetTech you get fractional usage of a complete IT support team.  The figures in the table are ballpark salary costs for hiring a team of equivalent IT resources in-house to service your organization.  Costs do not reflect hiring costs, benefits, bonuses, or other compensation. These are conservative estimates.

CIO $150,000
IT Manager $90,000
Network Engineer $75,000
Service Desk Analyst $50,000
IT Analyst $50,000
Salary Expenses $415,000

IT Support Cost Savings

Here's an estimate of what you can save on IT Support while getting a comparable level of service quality vs hiring an internal team by outsourcing to NetTech.

Based on a $150 per seat per month.  Your monthly seat cost may vary. Estimated expenses apply to managed IT support and do not include licensing costs, hardware purchases, or project fees.

Number Of Employees Annual IT Support Cost Cost Savings
20  $             36,000 91%
30  $             54,000 87%
40  $             72,000 83%
50  $             90,000 78%
60  $          108,000 74%
70  $          126,000 70%
80  $          144,000 65%
90  $          162,000 61%
100  $          180,000 57%
110  $          198,000 52%
120  $          216,000 48%
130  $          234,000 44%
140  $          252,000 39%
150  $          270,000 35%
160  $          288,000 31%
170  $          306,000 26%
180  $          324,000 22%
190  $          342,000 18%
200  $          360,000 13%
210  $          378,000 9%
220  $          396,000 5%
230  $          414,000 0%

Frequently Asked Questions About Getting IT Support For Your Small Business

Absolutely!  All our customers are provided a unique to them support portal where they can get links that grant permissions for our technicians to support your team remotely.  Easy as pie.

Yes, for more advanced IT issues we can deploy technicians on site to troubleshoot, configure hardware, set up PCs, or help you relocate your office.

Prices range significantly based on the provider and the level of service quality.  Expect to pay as low as $90/seat and as high as $300/seat in the Jacksonville area.  NetTech offers competitive pricing for IT support that is most compatible with organizations sized 10-250 employees.

The majority of our clients are organizations between 10 and 250 employees. We support clients in a range of industries from healthcare to legal, manufacturing, construction, nonprofits, and more, providing tailored IT solutions for each field.

Although we are primarily SMB focused we do provide enterprise IT support to customers like Baptist Medical and a select few others.  Contact us today to discuss enterprise agreements.

Yes!  That is our specialty.  We primarily provide IT support for small businesses in Jacksonville with employee headcounts ranging from 10 to 250 employees.

NetTech has served the Jacksonville community since 1998 and has established itself as a reputable provider in the community.

We have an IBM-like culture and provide practical IT support solutions at a competitive price. NetTech is known for its reliability, professionalism, and effectiveness. Many companies come to us from smaller providers who were underserved.

Our IT support team stays up-to-date with the latest technologies, techniques, best practices, tools, and recommendations to ensure your business stays protected from cyber attacks, data loss, disasters, and other IT challenges.

We prioritize security, productivity, efficiency, and innovation to help you achieve success in today's digital world.

Contact NetTech Today

Want to learn more? Leave your email below, and we'll reach out to schedule a consultation. Let us help you leverage technology for growth and success through our expertise, skills, and commitment to exceptional customer service.

NetTech Consultants provides a comprehensive IT infrastructure management and monitoring platform to optimize your apps, products, and content delivery.

Our service providers offer industry insights and tailored solutions based on your location, budget, and goals, making a significant difference in your operations. We assist with various things, including network monitoring, cybersecurity, and cloud computing. Our educational resources and articles keep you informed about technology trends across countries and industries.

With NetTech Consultants, you get the best value for your money, along with unique features and details. Contact us today for more information on how we can help you achieve your IT goals.

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